We hope you are delighted with your order from artandcook.com. If for any reason you are not satisfied with your product, please contact us within 60 days of receipt and we will be happy to process a refund. All returns must be in their original packaging, unused and returned with all of the original packaging.
You can begin processing your return by emailing your order number and reason to firstname.lastname@example.org.
Our Customer Service team will then be in touch via email to provide the returns information and label. Package the item being returned securely and attach the returns label to the outside, the product needs to be in its original packaging and in the condition in which it was received.You will receive an email to confirm your Return request has been received. Requests will be reviewed within 2 workings days.
If the goods are unwanted as opposed to faulty, we are unable to refund the delivery costs.All refunds should be processed within 7-10 days of the item being received at our warehouse. If you have not received your refund in this time, please contact us with the tracking information for the return so we can investigate fully.
If your product appears to have been damaged in transit, please contact customer service with full details and we will organise a replacement as soon as possible.
To ensure that the matter is resolved without delay, we’d ask that you send a picture of the damage to email@example.com along with your order number.
Please do not send product back to us without contacting us first. We do not accept liability for any items returned to us without permission which are lost or damaged in transit, so please ensure that products are adequately packaged and returned to us via a tracked service (if we do not supply a pre-paid label).